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FAQ & Support

Is the LMP USB-C Display Dock compatible with my 12″ MacBook?

The LMP USB-C Display Dock features dual 4K monitor support. So I can make use of two external monitors at the same time. Can I use any two ports for this?

My monitor does not display with 60 Hz refresh rate when using the HDMI port but it is advertised as a 4K@60 Hz monitor. Why?

The Display Dock’s surface gets hot even though I use only a single port. Is it defective?

After attaching another USB device, all USB 3.0 ports stopped working.

The LMP USB-C Basic Hub gets hot even there is only one port in use.

When pairing for the first time, it is asking for a PIN to be entered, but I don’t have one.

Can the Attach Hub be used with iMac without USB-C ports?

The symbols “°/^” and “</>” are reversed.

How does the stand work?

After connecting the LMP Compact Dock to the host computer, devices connected to the Dock are not recognised.

Using a Mini-DP to HDMI cable does not work. How can I connect 2x HDMI monitors to the Compact Dock?

Can the Compact Dock be used with the 12″ MacBook?

The LMP USB-C Compact Dock gets hot on the surface even there is only one port being used. Is this a defect?

There is a set of rubber pads in the packaging. What are these for?

Can I use an iMac as external monitor in combination with a USB-C Dock and a current Mac with Thunderbolt 3 (USB-C) ports?

After update to macOS Mojave 10.14.6, external display through the video ports is not working correctly anymore (screen flickering).

The LMP USB-C mini Dock gets hot even there is only one port in use.

My mouse pointer/cursor freezes, gets stuck randomly or moves erratically, what can I do?

Using a Mini-DP to HDMI cable does not work. How can I connect 2x HDMI monitors to the Display Dock?

The numerical keypad is not working

Function / System functions keys are not working

How to mount the LMP Attach Dock Pro

How to mount the LMP Attach Hub

general information

LMP Dock Ethernet connection is not recognised with macOS 10.14 Mojave

Ethernet connection is not connected

Here is a troubleshooting guide:

  1. Go to “System Preferences/Network”.
  2. Select “USB 10/100/1000” and press the – button:
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  3. This message appears, please press “No”:
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  4. Restart your computer:
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  5. Disconnect your LMP Dock and reconnect it again.
    Make sure, that your power connection is disconnected during this process, otherwise it wont work.
  6. Now reenter into the network preferences “System Preferences/Network”.
  7. Press the + button and select “USB 10/100/1000”:
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  8. Press “Apply” and the Ethernet connection should turn to green again.

LMP Dock Ethernet connection is lost after waking from sleep mode with macOS 10.14 Mojave

Ethernet connection is not connected after Sleep

In some cases the Ethernet connection from the LMP Dock is marked as “Not Connected” after the Mac wakes from sleep.

Download and install the latest Ethernet Driver:

  1. Download Link
  2. Follow the install instructions
  3. You will need to open “Security Preferences” and allow the installation:
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  4. Restart your Mac

How to find the correct battery

Model Identifier:

Instruction

1
Go to the Apple menu and choose „About This Mac“
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2
Go to “System Raport...”
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3
Copy the Model Identifi er
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4
Paste your “Model Identifi er” into the “Battery Finder Tool” and press “Search”
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If there is a match for your device, you will see the LMP Part Number like this:
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