FAQ & Support
No. The Display Dock has two USB-C connecting cables to the host. Only by plugging in both connecting cables to the host, the full functionality of the all ports can be used. As the 12″ MacBook has only a single USB-C port, it makes full use of the Display Dock impossible.
No. There are a few limitations as to which combinations of ports can be used at the same time. Basically, it is the HDMI port plus another port from Mini-DisplayPort, DisplayPort or VGA or the DVI port plus these ports. HDMI + DVI at the same time will not work as well as the combinations among Mini-DisplayPort, DisplayPort and VGA.
While advertised as being capable of displaying at UHD (4K) with a maximum refresh rate of 60 Hz, some monitors can do this only via their (Mini-)DisplayPort while their HDMI port can do 4K @ 30 Hz only. Check the specs of the monitor carefully to find out if your monitor really can do the 60 Hz via HDMI.
The active Thunderbolt 3 cables do not transfer the USB-C Gen 2 (10G) protocol due to the IC. If you want to use a Thunderbolt cable to run this M.2, you should use passive Thunderbolt 3 cables (e.g. P/N 16598, 16599, 19015). These will have a transfer rate of about 950 MB/s, taking advantage of the 10G bandwidth of USB-C.
The total power output to the USB 3.0 ports is limited to 2.0A without a USB-C power adapter attached (no PD) and 3.0A with PD. By adding another USB device, the total power consumption of all USB 3.0 ports must have gone over the 2A (no PD) or 3.0A (with PD), resulting in the shot-down of all USB 3.0 ports.
You must either attach the USB-C power adapter to get more power to the ports (3.0A max.) or disconnect one of the USB devices so the total power consumption is within the limits.
Without PD (2.0A), you can typically mount 1x external USB 2.5″ HDD/SSD (bus powered), 1x USB Flash and 1x USB mouse (low-energy devices). With PD (3.0A), you should be able to connect up to 2x external USB 2.5″ HDD/SSD (bus powered) plus 1x USB Flash or 1x USB mouse (low-energy devices). Note that the power consumption of any attached device varies (e.g. depending on the type of HDD or SSD in use for 2.5″ HDD/SSD and the USB-SATA PCBA in use) and therefore cannot be guaranteed.
Make sure that the LMP NexGen Keypad is in pairing mode by turning it on and pressing the pairing button on the back side with a pen. The LED in front start to flash. When Windows is not responding by presenting a 8-digit PIN code but rather shows a blank line and asks for the PIN code, you must enter any 4-digit number and press “Pair”. Enter the same 4-digit number on the Keypad and press the “Enter” key on the Keypad. The connection should now be established.
Yes, it can be used for older iMac as well (i.e. with Thunderbolt 2 ports) and all ports will work.
However, you must use a USB-C (f) to USB-A (m) adapter to attach the USB-C cable to a USB 3.0 port of your iMac.
If the symbols “°/^” (symbol beneath “esc” key) and “</>” are reversed, you can swap them by pressing “fn + °/^” (“fn + [key below “esc” key]“.
- Press the middle part outwards & downwards by hand
- The stand is now firmly locked and ready to be used
We are working hard to solve the problem as quickly as possible.
In some cases, attaching the Compact Dock with the power cable (Power Delivery) plugged in can lead to a non-recognition of the attached peripherals.
Follow these steps:
- Disconnect the Compact Dock from the host.
- Disconnect the USB-C power cable (Power Delivery) from the Compact Dock (while other connections to peripherals can remain attached).
- Attach the Compact Dock to the host.
- After the Compact Dock has been plugged in, you may plug in the USB-C power cable (Power Delivery).
In order to use the Mini-DP port as an HDMI output and connect 2x HDMI monitors or TVs, you must use an active Mini-DP to HDMI adapter or cable (must be “active”!).
An example of an active adapter is P/N 11892, LMP Mini-DisplayPort to HDMI adapter.
No. The Compact Dock has 2 USB-C connectors that must be plugged in and therefore it can’t be used with the 12″ MacBook, which only has a single USB-C port.
It is normal that any USB-C hub or dock becomes hot when attached to the laptop. The aluminum housing is meant to dissipate the heat from the inside to the environment. There is a number of chipsets working on the inside which are producing some heat since they are constantly in a stand-by position to react quickly should any port be used. The surface temperature is well within the allowed limits and reaches about 40° C in stand-by mode, 43° C under normal use and a max. of 48° C when all ports are in full use, CPU load at 100% and PD attached. The heat does neither pose a danger to the laptop or any attached device, nor does it influence the USB-C hub’s/dock’s performance or even shorten the life-span.
Furthermore, the surface appears to be hotter than it actually is since it is touched with the very senstive fingertips. We suggest to remove the USB-C hub/dock when not needed in order not to emitt unnecessary heat to the environment and not to use any energy.
There is already a set of rubber pads attached to the Compact Dock so it fits perfectly the 13″ MacBook Pro. The additional pads can be attached on top of these for fitting it well with the 15″ MacBook Pro. The rubber pads prevent unnecessary strain on the USB-C ports of the laptop by bridging the gap between Compact Dock and desktop.
Basically, you can use only the iMac (27-inch, Late 2009) and iMac (27-inch, Mid 2010) with a Mini-DisplayPort connection with the current Mac with Thunderbolt 3 (USB-C) ports. You need a USB-C to Mini-DisplayPort adapter (e.g. 16134/16138, LMP USB-C to Mini-DisplayPort adapter) or a USB-C dock with Mini-DisplayPort port (e.g. 18641/18645/19009, LMP USB-C Travel Dock 4K 9 Port or 17113/17278/18954, LMP USB-C Compact Dock 4K 8 Port or 17116, LMP USB-C Display Dock 4K 10 Port). Then a Mini-DisplayPort to Mini-DisplayPort cable (8305, LMP Mini-DisplayPort to Mini-DisplayPort cable) must be attached to the dock and the iMac.
With iMac (Mid 2011 to Mid 2014), it is possible to use the iMac as monitor with a Thunderbolt connection only. With a newer iMac, a Target Mode with an iMac is not possible anymore.
For further details, see https://support.apple.com/hr-hr/HT204592
Please note that this problem can occur in some cases in combination with certain graphic cards (for example the Vega 16 or Vega 20).
We are working hard to solve the problem as quickly as possible.
With the following Mac models this situation can occur:
– MacBook Pro 15″ 2018
– MacBook Pro 13″ 2018
– MacBook Air 2018
– Mac mini (2018)
If you are affected, please contact your point of sale.
If the problem occurs with these Mac models:
– MacBook Pro 15″ 2017
– MacBook Pro 15″ 2016
The cursor should work fine again 30 seconds after the Network Hub has been plugged in, otherwise please also contact your point of sale.
By pressing “fn + esc”, the top row of the keyboard changes from system functions (such as “brightness up/down” or “volume up/down”) to true functional keys (F1, F2, etc.). “fn + esc” changes back and forth between system functions and true Fx keys.
LMP Dock Ethernet connection is not recognised with macOS 10.14 Mojave
Ethernet connection is not connected
Here is a troubleshooting guide:
- Go to “System Preferences/Network”.
- Select “USB 10/100/1000” and press the – button:
- This message appears, please press “No”:
- Restart your computer:
- Disconnect your LMP Dock and reconnect it again.
Make sure, that your power connection is disconnected during this process, otherwise it wont work.
- Now reenter into the network preferences “System Preferences/Network”.
- Press the + button and select “USB 10/100/1000”:
- Press “Apply” and the Ethernet connection should turn to green again.
LMP Dock Ethernet connection is lost after waking from sleep mode with macOS 10.14 Mojave
Ethernet connection is not connected after Sleep
In some cases the Ethernet connection from the LMP Dock is marked as “Not Connected” after the Mac wakes from sleep.
Download and install the latest Ethernet Driver:
- Download Link
- Follow the install instructions
- You will need to open “Security Preferences” and allow the installation:
- Restart your Mac
How to find the correct battery