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LMP by Cropmark AG
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5430 Wettingen
Switzerland

FAQ / Knowledge base

Found entries

FAQ Categories: Connection, Video

No, Apple M1 devices support only one additional monitor! (Does not apply for M1 Pro, Max and Ultra).

To connect additional monitors to an Apple M1 device use the LMP USB-C Dual Adapter.

M1 monitor compatibility

Affected LMP products

LMP USB-C SuperDock

LMP USB-C Display Dock

LMP USB-C Display Dock 2

LMP USB-C Attach Dock ProStand 4K

LMP USB-C Attach Dock Pro

LMP USB-C Travel Dock

LMP USB-C Compact Dock

FAQ Categories: Apple information

1
  • Press on the Apple icon in the upper left corner
  • Press "About This Mac"
2
  • Model name
  • Serial number
3
  • Press "System Report..." on the "About This Mac" window
  • Model Identifier

FAQ Categories: Apple information

1
  • Press "Settings"
  • Press "General"
  • Press "About"
2
  • Model Name
  • Model Number
  • Serial Number

FAQ Categories: Charging

The new MacBook Air comes with an unfortunately weak USB-C power adapter with 30 W power. When this power supply is plugged into the Video Hub, the Video Hub draws its power from the external power supply (around 15 W). This leaves only 15 W for the MacBook Air, which is usually not enough to charge the MB Air. If a stronger power adapter is used, this should be possible again. It is therefore recommended to connect the power adapter directly to the USB-C port of the MB Air M1; the Video Hub then draws power from the MB Air and can be operated normally.

Affected LMP products

LMP USB-C Video Hub

FAQ Categories: Charging

The new MacBook Air comes with an unfortunately weak USB-C power adapter with 30 W power. When this power supply is plugged into the Travel Dock, the Travel Dock draws its power from the external power supply (around 15 W). This leaves only 15 W for the MacBook Air, which is usually not enough to charge the MB Air. If a stronger power adapter is used, this should be possible again. It is therefore recommended to connect the power adapter directly to the USB-C port of the MB Air M1; the Travel Dock then draws power from the MB Air and can be operated normally.

Affected LMP products

LMP USB-C Travel Dock

FAQ Categories: Charging

The new MacBook Air comes with an unfortunately weak USB-C power adapter with 30 W power. When this power supply is plugged into the Compact Dock, the Compact Dock draws its power from the external power supply (around 15 W). This leaves only 15 W for the MacBook Air, which is usually not enough to charge the MB Air. If a stronger power adapter is used, this should be possible again. It is therefore recommended to connect the power adapter directly to the USB-C port of the MB Air M1; the Compact Dock then draws power from the MB Air and can be operated normally.

Affected LMP products

LMP USB-C Compact Dock

FAQ Categories: Charging

The new MacBook Air comes with an unfortunately weak USB-C power adapter with 30 W power. When this power supply is plugged into the mini Dock, the mini Dock draws its power from the external power supply (around 15 W). This leaves only 15 W for the MacBook Air, which is usually not enough to charge the MB Air. If a stronger power adapter is used, this should be possible again. It is therefore recommended to connect the power adapter directly to the USB-C port of the MB Air M1; the mini Dock then draws power from the MB Air and can be operated normally.

Affected LMP products

LMP USB-C mini Dock

FAQ Categories: Charging

Yes, through the designated USB-A ports. The maximum power output is 1.5 A (7.5 W) which is enough to charge an iPad Pro or any other iPad/iPhone. However, the charging will be slower due to the lower current so it may take longer to charge these devices.

Affected LMP products

LMP USB-C Attach Dock Pro

LMP USB-C Attach Dock ProStand 4K

LMP USB-C Attach Hub

FAQ Categories: Connection, Transfer rate

The active Thunderbolt 3 cables do not transfer the USB-C Gen 2 (10G) protocol due to the IC. If you want to use a Thunderbolt cable to run this M.2, you should use passive Thunderbolt 3 cables (e.g. P/N 16598, 16599, 19015). These will have a transfer rate of about 950 MB/s, taking advantage of the 10G bandwidth of USB-C.

Affected LMP products

LMP Thunderbolt 3 Cable, active

LMP Thunderbolt 3 Cable, passive

FAQ Categories: Connection

Affected LMP products

LMP Keyboard ProtectCase for iPad 9.7"